Second Life Warranty Transfer
Calfee Design has recently seen more frames being passed to new owners for a second life. While we are thrilled that this is mainly a result of people buying their second Calfee frame, we are still very committed to rider satisfaction and product quality of the original frame. Therefore, in order to ensure new Calfee owners enjoy our products as much as the original owners, the Second Life Warranty Transfer Policy allows us to provide this satisfaction by fully inspecting all “second life” frames for structural integrity. For a nominal fee, we are able to transfer the Calfee Design warranty to the new owner, which provides both increased purchase satisfaction and peace of mind.
When you have found a buyer for your original frame, or if you have already bought a used Calfee frame, complete and sign the Warranty Transfer form. Carefully pack and send the disassembled frame-set (frame and fork) along with completed Second Life Warranty Form to Calfee Design. We will perform an inspection of the frame only, specifically looking for any structural damage which could compromise ride quality or rider safety. We will perform any repairs which are covered under warranty at no additional charge and notify you of any non-warranty structural repairs which will be repaired at owner’s expense.
After the frame is deemed ready to transfer, the “Second Life” owner receives the remainder of the original warranty duration. (For example, if a frame has a 25-year warranty at the date of purchase, a frame sold after ten years has a remaining warranty term of fifteen years.)
Additional Terms and Conditions: Bamboo frames are not eligible for warranty transfer. Owner is responsible for any damage incurred in shipping to Calfee Design, shipping expenses to and from Calfee Design as well as warranty transfer fee of $250. Calfee ships all frames FedEx Ground, unless otherwise agreed (Calfee Design is not responsible for international duties, taxes, or customs fees). We accept, inspect and transfer warranty for Calfee frames only, no forks. By sending frame to Calfee Design, frame owner is automatically responsible for any additional costs to repair non-warranty structural damage. Calfee Design will not release frames that are considered structurally compromised. Calfee will not release frames that are reported to have been stolen. Warranty term is based on original owner’s purchase date of bicycle as recorded on retail receipt proof of purchase or Calfee Design’s records of the original frame sale to the bicycle shop, if the retail receipt cannot be supplied. Cosmetic repairs may be repaired for an additional fee. Terms and conditions subject to change without notice.