Carbon Repair Warranty
Calfee Design warrants to the original registered customer or shop that carbon repairs are free from defects for a period of 10 years from the original date of service. This warranty is non-transferable to another owner, shop or employee of the frame. If Calfee Design determines a repair to be defective, Calfee Design will rework the repair free of charge, restore the finish as indicated when the frame was originally repaired and cover return shipping. It’s the responsibility for the customer to ship us the item for a warranty evaluation properly packed and properly insured. If the repair failed due to a design defect of the original frame the customer will be responsible to cover the repair and paint rework. On rare occasion, Calfee Design may refuse to rework the product if it determines that the rework will not correct the original design problem. All bike build-up, break down labor and shipping charges to send the frame for evaluation will be the sole responsibility of the owner. All frames must be completely disassembled before being returned to Calfee Design. This warranty does not apply to normal wear and tear, defects or failures resulting in abuse, neglect, accidents, improper maintenance or unauthorized modification.
Under no circumstances shall Calfee Design be liable for any damages or injuries incurred by the use of the repair service. This includes, but is not limited to: lost profits, lost savings and incidental or consequential damages, injuries arising from the use of, or inability to use this product. The limited warranty set forth in this agreement may not be extended or modified by any Calfee Design Dealer, Agent or Employee. Calfee Design does not assume any liability or make any warranty except as stated in this limited warranty. This warranty gives you specific legal rights, and you may also have other rights depending on your state. Some states do not allow limitations on the duration of implied warranties, or the limitation or exclusion of incidental or consequential damages; therefore, the limitations and exclusions set forth in this warranty may not apply to you.
Steps to File a Warranty Claim:
1. Please email the repair department (firstname.lastname@example.org) and include images of the area of concern. The repair department will respond to your email within two business days.
2. The repair department will indicate whether they require the item returned to Calfee. Pending arrival of the item back to Calfee, a repair claim will be prepared and staged to ensure the process is efficient.
3. Please ship the item back to Calfee with a completed Calfee Repair Form; include “Warranty Evaluation” in the comments field.
Ship to the address described below;
Attn: Carbon Repair Warranty
681 Beach Drive
La Selva Beach, CA 95076
4. After shipping the frame to Calfee, please allow us to contact you. We require time to receive, document, inspect and evaluate your warranty claim; only after we’ve completed all steps, can we be back in touch.