Carbon Repair FAQ
Do I really need to send photos of the damage on my bike
Yes we have to see the damage on your frame beforehand to give you an estimate for repair.
What if I need my frame back faster?
We have a rush service available for carbon repair, depending on the season. It is best to contact us directly about this service.
Do I need to include the fork?
No. Please do not ship a fork unless we request it, or you want the fork to be refinished.
What do you repair?
We perform carbon fiber repairs on carbon fiber bicycle frames. If you have a special project or an uncommon repair request, please contact us at firstname.lastname@example.org to determine if we can help.
What do you not repair?
Frequently rejected repairs include: aluminum-to-carbon bonding, carbon handlebars, forks, seat posts/integrated seat posts, stems, damage to carbon wheels, and metal frames.
What is your lead time?
Our current lead time from the day of approval is approximately 3 to 4 weeks including paint; approximately 2 weeks for an unfinished repair. Electronic Retrofits are approximately 4 weeks.
What is your warranty on the repaired area?
Repairs have a 10 year warranty against defects from the original date of the service. This does not cover normal wear-and-tear, impacts, or abuse. Please see our complete carbon repair warranty policy here.
What do you repaint?
We typically only repaint the area impacted from the carbon repair.
Can you repaint my entire frame?
Absolutely! The best way to get started is to send us photos of your frame and ideas of the paint scheme you have in mind.
Will my frame weigh more after the repair?
Will my frame ride different?
Your frame’s ride characteristics will not be influenced by our carbon repair, though the affected area is generally stronger than before. We’re careful to replicate the tube shape and orientation of the fibers to preserve the frame’s intended feel.
What brands have you repaired?
We have repaired ALL brands of carbon fiber bicycle frames. Yes, ALL.
How do I pack my carbon bicycle frame?