“Whatever the reason, let us fix it!”
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Since 2003, we’ve managed repairs for over 12,000 riders, retailers and manufacturers. Our current turn-around time is 7 to 10 days without paint touch-up and 3 to 4 weeks with paint touch-up. Take a moment to read our Carbon Repair FAQ. Most repairs are protected by a 10 year warranty.
Please e-mail clear photos and a brief description of the damage on your frame to:
Allow 1-2 business days for a reply. If you haven’t received a response after 48 hours, please call our office at (831) 728-1859 and ask for the repair department. Phone or email estimates are simply estimates, not a binding quote. Estimates do not include shipping charges.
If you’re ready to move forward, remove all parts from your frame (it is imperative that we receive only your frame)**. Then send your frame and the email response from the carbon repair form to the address below. We suggest you use FedEx or UPS. Also check out “How to Properly Pack Your Frame” in our Carbon Repair FAQ.
attn: Repairs Dept.
681 Beach Drive
La Selva Beach, CA 95076
We will call you within 1-3 business days of receiving your frame for repair.
*A $100 inspection fee will be charged for every frame entering our facility. The fee will be waived upon approval of repair work.
*Customers using BikeFlights, or providing their own shipping labels, will be charged a $20 packing/handling fee for return shipping. You are welcome to send your frame in directly yourself or with the help of your favorite local bike shop.
*International customers, please note on the box and forms that the item is for repair. Otherwise, you will be liable for import duties.
**Unless otherwise specified do not include headset assembly, fork, stem, or any other small parts, as we will not assume responsibility for any damage to or loss of any components not integral to the repair process. A minimum of $50 will be charged for any parts we remove and store. A $50 storage fee will be charged for any parts we remove.