NAUTILUS WHEELS WARRANTY

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With more than three decades of experience working with carbon fiber to craft strong, lightweight, and reliable products, we are proud to stand behind our wheels. Every Nautilus wheel is configured and built for your unique riding style and custom properties. As long as our purpose-built products are used in their intended manner, we guarantee a lifetime of happy riding. Learn more about Nautilus Rims & Wheels.

LIFETIME RIM WARRANTY

Each rim undergoes a strict quality control and testing process to ensure conformance with our standards. Original Calfee Carbon Nautilus rim owners are protected by a lifetime warranty against rim manufacturing and material defects, as determined by Calfee Design upon inspection. Serial numbers and original owner information must match our records in order to qualify for a replacement rim under warranty.

Replacement Nautilus wheels must be rebuilt by Calfee Design. Replacement does not cover wheel building labor, spokes, nipples, and hub costs.

Abuse, wear and tear, incorrect installation, poor maintenance, accidents, and use outside of intended specification is not covered by our Lifetime Rim Warranty. However, rim damage due to accidents may be covered by our 5 Year Crash Replacement & Use Protection Policy.

5 YEAR CRASH REPLACEMENT & USE PROTECTION

Calfee Carbon Nautilus Rims damaged during normal and intended use during first five years of original ownership qualify for a replacement, free of charge. Crash Replacement and Use Protection for Calfee Nautilus Rims is only available for wheels built by Calfee Design’s wheel building specialists. Calfee Design reserves the right to determine whether a rim was damaged during normal use.

Replacement Nautilus wheels must be rebuilt by Calfee Design. Replacement does not cover wheel building labor, spokes, nipples, and hub costs.

Abuse, wear and tear, incorrect installation, poor maintenance, and use outside of intended specification is not covered by our 5 Year Crash Replacement & Use Protection Policy. Poor maintenance includes failure to maintain adequate spoke tension and tire pressure.

*Wheels built outside of Calfee Design are NOT protected by the 5 Year Use Protection & Crash Replacement policy.

MAINTENANCE

Due to the nature of every bicycle wheel, frequent maintenance and safety checks are mandatory. Every Nautilus wheel comes with a spoke tension chart. It is the wheel owner’s responsibility to periodically check trueness and keep spoke tension within specification by a qualified mechanic. Broken or damaged spokes must be promptly replaced by a qualified mechanic in accordance with the provided spoke model and specifications.

Rim tape must be used for both tubed and tubeless setups. Tires must be adequately inflated based on tire type, rider weight, riding style, and terrain.

Failure to properly conduct maintenance, improper installation of parts, use of incorrect parts, or missing parts may void your Lifetime Rim Warranty and 5 Year Crash Replacement & Use Protection Policy.

LOSS OR THEFT

Our policy does not replace missing wheels. Your original wheel must be shipped to us in order to receive a replacement. We can only control our product’s quality, but not where it is left behind.