Paint Service FAQ
Do I really need to send photos of the damage on my bike
Yes we have to see the damage on your frame beforehand to give you an estimate for repair.
What if I need my frame back faster?
We have a rush service available for carbon repair, depending on the season. It is best to contact us directly about this service.
Do I need to include the fork?
No. Please do not ship a fork unless we request it, or you want the fork to be refinished.
How do I pack my carbon bicycle frame?
Take a peek here for a primer.
What else should accompany my frame?
Please include the repair order form along with every parcel sent to Calfee. Even if its not a repair and just a paint touch-up, the form will present us the information we need to get in touch with you. You can download the Carbon Repair Order Form here.
What is your shipping address?
Calfee Carbon Repair
681 Beach Drive La Selva Beach, CA 95076
What do you repair?
We perform carbon fiber repairs on carbon fiber bicycle frames. If you have a special project or an uncommon repair request, please contact us at firstname.lastname@example.org to determine if we can help.
What do you not repair?
Frequently rejected repairs include: aluminum-to-carbon bonding, carbon handlebars, forks, seat posts/integrated seat posts, stems, damage to carbon wheels, and metal frames.
What is your lead time?
Our current lead time from the day of approval is approximately 2 to 3 weeks including paint; approximately 1 week for an unfinished repair. Electronic Retrofits are approximately 4 weeks.
What is your warranty on the repaired area?
Repairs have a 10 year warranty against defects from the original date of the service. This does not cover normal wear-and-tear, impacts, or abuse. Please see our complete carbon repair warranty policy here.
What do you repaint?
We typically only repaint the area impacted from the carbon repair. We only do a full repaint if it is requested.
Can you repaint my entire frame?
Absolutely! The best way to get started is to send us photos of your frame and ideas of the paint scheme you have in mind.
Will my frame weigh more after the repair?
Your frame may gain a small amount of weight; however it is typically minimal, around 10 grams or less.
Will my frame ride different?
Your frame’s ride characteristics will not be influenced by our carbon repair, though the affected area is generally stronger than before. We’re careful to replicate the tube shape and orientation of the fibers to preserve the frame’s intended feel.
What brands have you repaired?
Carbon Repair Warranty
Calfee Design warrants to the original registered customer or shop that carbon repairs are free from defects for a period of 10 years from the original date of service. This warranty is non-transferable to another owner, shop or employee of the frame. If Calfee Design determines a repair to be defective, Calfee Design will rework the repair free of charge, restore the finish as indicated when the frame was originally repaired and cover return shipping. It’s the responsibility for the customer to ship us the item for a warranty evaluation properly packed and properly insured. If the repair failed due to a design defect of the original frame the customer will be responsible to cover the repair and paint rework. On rare occasion, Calfee Design may refuse to rework the product if it determines that the rework will not correct the original design problem. All bike build-up, break down labor and shipping charges to send the frame for evaluation will be the sole responsibility of the owner. All frames must be completely disassembled before being returned to Calfee Design. This warranty does not apply to normal wear and tear, defects or failures resulting in abuse, neglect, accidents, improper maintenance or unauthorized modification.
Under no circumstances shall Calfee Design be liable for any damages or injuries incurred by the use of the repair service. This includes, but is not limited to: lost profits, lost savings and incidental or consequential damages, injuries arising from the use of, or inability to use this product. The limited warranty set forth in this agreement may not be extended or modified by any Calfee Design Dealer, Agent or Employee. Calfee Design does not assume any liability or make any warranty except as stated in this limited warranty. This warranty gives you specific legal rights, and you may also have other rights depending on your state. Some states do not allow limitations on the duration of implied warranties, or the limitation or exclusion of incidental or consequential damages; therefore, the limitations and exclusions set forth in this warranty may not apply to you.
Steps to File a Warranty Claim:
1. Please email the repair department (email@example.com) and include images of the area of concern. The repair department will respond to your email within two business days.
2. The repair department will indicate whether they require the item returned to Calfee. Pending arrival of the item back to Calfee, a repair claim will be prepared and staged to ensure the process is efficient.
3. Please ship the item back to Calfee with a completed Calfee Repair Form; include “Warranty Evaluation” in the comments field.
*How to properly pack your frame*
Ship to the address described below;
Attn: Carbon Repair Warranty
681 Beach Drive
La Selva Beach, CA 95076
4. After shipping the frame to Calfee, please allow us to contact you. We require time to receive, document, inspect and evaluate your warranty claim; only after we’ve completed all steps, can we be back in touch.
Calfee Design 1-800-965-2171